FAQs
What are your office hours?
We are open from 9:00 a.m. to 5:00 p.m., Monday through Friday.
What should I do in the event of an after-hours emergency?
Our physicians provide 24-hour, on-call service for patients in need of emergency orthopedic attention. Please call for assistance.
What is your procedure for responding to patient phone calls?
Our staff will return calls as time permits. Please note that our first priority is to the patients being seen in our clinic.
How do I make an appointment?
Please contact us at . Because appointment times fill up quickly, we recommend that you schedule your follow-up appointments before leaving our office.
If you are forced to cancel an appointment, please try to do so at least 24 hours in advance. This will give us the opportunity to use your time slot to provide care for another patient. We do our best to remain on schedule and appreciate your patience if there are delays due to emergencies.
We welcome self-referrals and will gladly work with you and your insurance company to determine your coverage.
Please bring the following items with you to each appointment:
- Current insurance card(s)
- List of all medications and allergies
- Diagnostic studies that have been performed elsewhere, including x-rays, MRIs, and nerve conduction tests
- Relevant medical records or test results
- Any paperwork or questionnaires mailed to you by LOA in advance
- Copy of acceptance letter for any worker’s compensation or third-party claim
Do you provide financial consultations?
Yes. We realize that every family budget is unique. For that reason, we will do our best to work out a financial arrangement that is mutually satisfactory. If unusual circumstances make it difficult for you to make a payment, please contact us with this information so that your account remains in good standing.
If you have any questions about billing, please call our Billing Department during normal business hours at one of the following numbers , , .
Policies Concerning Patient Rights, Privacy, and Access to Records
As required by the government, we keep a record of the healthcare services we provide you. You may ask to see and copy that record. You may also ask us to correct that record. We will not disclose your record unless you direct us to do so.
If you would like to examine your record or obtain more information, call us at 360.501.3400. If you request copies of your record, the fee is 91 cents per page for the first 30 pages and 69 cents for each additional page.
What is your policy concerning patient rights, privacy and access to records?
As required by the government, we keep a record of the healthcare services we provide you. You may ask to see and copy that record. You may also ask us to correct that record. We will not disclose your record unless you direct us to do so.
If you would like to examine your record or obtain more information, call us at 360.501.3400. If you request copies of your record, the fee is 91 cents per page for the first 30 pages and 69 cents for each additional page.
What insurance carriers do you accept and what are your policies concerning insurance claims?
Because most insurance plans have specific guidelines, you may be required to contact your primary physician for authorizations or referrals. If payment is delayed or denied, we ask that you first contact your insurance carrier. However, our office staff is happy to assist you in resolving problems.
When you call your insurance carrier, you may be asked for the tax id number of Longview Orthopedic Associates. Our tax ID number is 20-2707510.
What are your payment policies?
We request payment for all office services at the time they are rendered unless prior arrangements have been made. For your convenience, we accept cash, checks, MasterCard, Visa, and CareCredit. Your co-payment is due at the time of your visit.
If you have no medical coverage, please bring a partial payment of $100.00 to your initial office visit. Our Billing Department will discuss a payment plan with you for dealing with remaining or future balances. We can also provide an estimate of charges for upcoming appointments.
Past due balances that are not part of a monthly payment plan may result in referral of your account for collection.
If you have questions, please call our Billing Department during normal business hours at one of the following numbers: , .
Please note that we charge a $15.00 fee for returned (NSF) checks.